Trimble - Transforming the way the world works.

Join hundreds of industry leaders from around the world at our MEP User Conference September 19-21. Click here to learn more.

close

Root Element is Missing message when opening VSControl

*Similar procedures also apply for Vulcan, VScontrol and Companel. The only difference to the below instructions is the directory structure. The same functions covered below are all accessible in the respective directory structure.

The "root element is missing" error is due to a corrupted .xml file 

To correct this error: 

Windows 7 computers:

  • Go into C:\Program Data\Quickpen\VSControl\1.0.0.0\Registry.  Delete the vscontrol.xml file in this location.
  • Try opening VScontrol again.  If you still receive the Root Element is Missing error, do the following:
  • Go into C:\users\windows user you are currently logged in as\Application Data\Local\QuickPen\VSControl\1.0.0.0\Registry.  Delete the vscontrol.xml file in this location.

 

Windows XP computers:

  • Go into C:\Documents and Settings\All Users\Application Data\Quickpen\VSControl\1.0.0.0\Registry. 
  • Delete the vscontrol.xml file in this location.
  • Try opening VSControl again.  If you still receive the Root Element is Missing error, do the following:
  • Go into C:\Documents and Settings\windows user you are currently logged in as\Local Settings\Application Data\Quickpen\VSControl\1.0.0.0\Registry.  Delete the vscontrol.xml file in this location.

 

Note:  If you do not see the paths specified above do the following:

For Windows 7 users:  click on Organize at the top left of your window and select Folder and Search Options.  Then click on the View tab.  Select "Show hidden Files, Folders, and Drives" then click Apply and OK.

 

For Windows XP users:  click Tools at the top of the window and select Folder Options.  Click the View tab.  Select  “Show hidden files and folders” then click Apply and OK.

Try running VSControl again after you have these files deleted.  You may have to re-create your database connection in VSControl again. 

  • After you Initialize, if you get “could not connect to database” then;
  • click OK and click Drives On and
  • Go to the System tab and reset your database connection
  • Be sure to click the Auto Cut tab to save the System Settings so that your new database connection gets saved. 
  • Then close out of the program and come back in to make sure that the program starts as it should.

*For Companel:

  • Try starting Companel again once you have this file deleted.  If the companel window is blank, then;
  • Click on the Start button and select the controller type and be sure the data is setup correctly on this window and click OK.  The data on the table setup window will probably still be set, just make sure that the connection at the bottom of this window actually has the database connection name, if not you will have to reconnect to your database.

*For VSControl:

Try running VSControl again after you have these files deleted.  You may have to re-create your database connection in VSControl again.  After you Initialize, if you get “could not connect to database”;

  • Click OK
  • Click Drives On
  • Go to the System tab and reset your database connection
  • Be sure to click the Auto Cut tab to save the System Settings so that your new database connection gets saved.
  • Close out of the program and come back in to make sure that the program starts as it should.